Customer Complaint Improvement Specialist

15-25 W/year

Education requirements:

Undergraduate

Experience requirements:

3-5 years

Work area:

Responsibilities:

None

Requirements:

1. Bachelor’s degree or above (exceptional candidates with outstanding abilities will be prioritized);
2. 3+ years of experience in e-commerce customer service/order management;
3. Proficient in the operational rules of e-commerce platforms such as Tmall, JD.com, and Douyin, with a proven methodology for improving platform experience scores and extensive experience in identifying and mitigating compliance risks.